Most builders think of the handoff process as the final box to check. Keys delivered, warranty binder dropped off, and the job is “done.” But here’s the truth: your handoff is one of the most powerful marketing tools you already have. A smooth, thoughtful handoff doesn’t just close out a project, it creates loyal clients who become your loudest advocates.
When homeowners feel confident and cared for at the finish line, they’re far more likely to refer you, write glowing reviews, and share their experience with friends. Here are a few practical ways to elevate your handoff process and turn it into a business-growth engine:
1. Make Information Easy to Find
A binder stuffed with warranties and manuals often ends up in the back of a closet. Homeowners want quick answers when questions pop up. With tools like Digs, all of that critical information, appliance manuals, paint colors, product warranties, is organized and accessible in one digital place. Clients get instant clarity without needing to track you down months later.
Pro Tip: Not only does this improve the client experience, it also helps you as the builder when warranty questions, concerns, or requests come up. Instead of spending time on the phone digging for answers, you reduce your workload and free up valuable hours.
2. Personalize the Experience
Your clients don’t just want a house, they want a home. Small touches at handoff, like a walkthrough focused on their specific selections or a personalized guide to the finishes they chose, show that you’ve paid attention to the details. Digs helps by capturing decisions and selections throughout the build, so you can confidently hand over a tailored package that feels intentional.
A standout feature with Digs is the digital twin handoff. The Digs 3D Dollhouse automatically generates a fully navigable 3D version of the home from the project’s PDF floor plan. This allows both you and your clients to explore the home in an interactive way, making the handoff not only informative but memorable.
Pro Tip: Using the digital twin at handoff turns a stack of paperwork into an engaging, tech-forward experience your clients will talk about, setting your brand apart from the competition.
3. Reduce the Post-Handoff Headaches
Calls about “What’s the model number for the faucet?” can eat up your time long after the project is complete. By setting your clients up with clear, searchable project records in Digs, you cut down on those interruptions, freeing up hours each month and showing clients you’ve thought ahead on their behalf.
Pro Tip: Every call you prevent is time back in your day. Positioning Digs as your client’s go-to resource reduces repeat questions and builds confidence in your process.
4. Treat Handoff Like an Ongoing Relationship
The best builders don’t see the handoff as the end. They position it as the start of a long-term relationship. Giving clients the tools to manage their home easily and reminding them you’re a resource when new projects come up keeps your name top of mind.
Pro Tip: A thoughtful handoff plants the seed for future business. When clients feel supported after move-in, they’re more likely to return for renovations, additions, or referrals.
Your handoff is more than a formality, it’s a brand moment. Builders who treat it as part of the client experience, not an afterthought, leave homeowners impressed, relieved, and ready to recommend them. With a system like Digs powering your process, your handoff becomes not just smooth, but memorable, the kind of marketing you can’t buy.
Digs is an AI-powered collaboration software built for homebuilders. From pre-con to aftercare, it keeps your team, trades, and clients aligned with one centralized workspace for decisions, documentation, digital handoff, and ongoing warranty support.
Unlock a happier home at Digs.com
