Builders have always dealt with tight timelines, high expectations, and the pressure to deliver quality work. But today, the landscape is shifting faster than ever, and the data makes it clear. These are not just isolated findings; they are signs of what is happening across the industry.
Below, we break down key insights reshaping the industry and what they reveal about how builders can adapt to rising expectations without adding more work.
1. 10 Post-Close Concerns Per Home
Source: Builder Online
Buyers are submitting an average of ten questions, concerns, or issues after closing. It is a sign that expectations for transparency and education are climbing. Even small issues can stack up quickly, adding hours of follow-up work and stretching already thin teams.
This is not about poor craftsmanship. It is about clarity, communication, and helping homeowners understand what is normal, what is not, and what comes next.
2. 15% to 25% of Service Requests Are Not Warranty Issues
Source: Foundation Research
Up to a quarter, and in some cases a third, of homeowner service requests are not actually warranty items. They are homeowners looking for guidance, reassurance, or basic maintenance information.
This reflects a larger shift. Homeowners want more support throughout the life of their home, not just during construction. Without tools to educate proactively, those extra requests fall directly on the builder’s plate.
3. Only 21% of Buyers Report High Trust in Their Builder
Source: Wick Marketing
Only one in five homebuyers says they deeply trust their builder. This is not a construction problem. It is a communication problem.
Buyers want to feel informed. They want visibility, updates, and context. When they do not get it, trust erodes, and every question can start to feel like a complaint rather than a conversation.
A Glimpse of What Is Changing and What Comes Next
Taken together, these insights reveal a clear trend. Homeowners expect more transparency, more communication, and more support than ever before. As the industry evolves, the builders who adapt to this shift will be the ones who stand out.
The builders who succeed going forward will be those who:
- Communicate early and often
- Set expectations clearly
- Provide easy access to information
- Empower homeowners with guidance before problems arise
- Close the gap between what is delivered and what is understood
The industry is changing quickly. These insights offer only a glimpse of what is happening, but they show that stronger communication is no longer optional. It is becoming the foundation of a great building experience.
How Digs Supports Builders Without Adding More Work
Digs gives builders a simple way to meet these rising expectations without increasing workload. By creating a single source of truth for project information and communication, Digs helps strengthen homeowner trust from the very beginning. Warranty and aftercare tools make it easy for homeowners to self-serve and get answers within seconds through features like AskDigs AI chat. And when you hand off a home with Digs, you are giving the homeowner the gift of real information about their largest investment. Most buyers receive a binder that includes less than five percent of what they need to know. With Digs, homeowners receive a twenty-six times increase in available information. Builders gain transparency and deliver a better experience, all without doing more work.
