The construction of a custom home is a journey filled with excitement, creativity, and collaboration. Yet, when the final nail is hammered and the keys are handed over, many builders and homeowners find themselves grappling with an unexpected challenge: managing post-build care and warranty needs. Ensuring long-term satisfaction and maintaining a strong relationship with clients can often feel overwhelming. That’s where Digs steps in to transform the experience for both parties.
The Problem with Traditional Aftercare
Post-build support has traditionally been an Achilles' heel in the construction process. For builders, it means juggling phone calls, emails, and misplaced paperwork while striving to address homeowner concerns promptly. For homeowners, it’s the frustration of finding the right contact or documentation when something goes wrong. Without a streamlined system, this phase can strain even the strongest builder-client relationships.
Enter Digs: Simplifying Aftercare
Digs is designed to bridge the communication gap and simplify aftercare for everyone involved. Its innovative platform provides builders and homeowners with the tools needed to keep everything organized and accessible. Here’s how Digs ensures post-build peace of mind:
1. Final Walkthrough
Capture photos, document blue tape items, and monitor assigned remaining punch list tasks—ensuring a thorough final walkthrough and faster move-in. Builders can take photos, leave comments, assign tasks, and take notes directly within Digs to streamline this critical step.
2. Handoff a Cloud-Based Digital Binder
Wow clients with a unique cloud-based homeowner handoff, co-branded with your company info, and developed to use for the lifetime of the home. DigsCloud provides a seamless transition, offering homeowners a secure and comprehensive digital record of their home. This includes:
- Contacts
- Warranties
- Manuals
- Selections
3. Effortless Search and Answers
Provide clients with the ability to search for documents about their homes easily using AskDigs. This AI-powered concierge allows homeowners to ask questions and get immediate answers, eliminating the need to sift through files. Homeowners no longer need to call the builder—unless they want to say hi.
4. Warranty Requests
Clients can ask questions or report warranty issues through Digs, providing your teams the right information and supplementing it with photos and notes for added context. This ensures faster resolutions and greater client satisfaction.
5. One-Year Walkthrough Capabilities
Wrap up your one-year warranty walkthrough with a digital record of all warranty requests and fixes. Upload photos of the fixed items and create any new punch list tasks, ensuring a complete and professional process.
6. Homeowner Support & Maintenance
Digs offers a flexible support approach that matches your business goals and exceeds your clients' expectations. Choose between:
- Self-Service Support: Provide home-care instructions, share sub-contractor information, and integrate with Thumbtack to aid in homeowners' future projects.
- Full-Service Aftercare: Keep a detailed digital record of every completed home build. Access each build’s information at your fingertips for the best customer support.
Skip the physical paper binder and hand off the home within a few clicks to seamlessly transition into warranty management post-build.
Why Post-Build Support Matters
For builders, delivering exceptional aftercare is more than a professional responsibility; it’s a powerful way to foster loyalty, generate referrals, and enhance your reputation. For homeowners, having a reliable partner for post-build needs eliminates stress and adds value to their investment. With Digs, both parties can enjoy a smoother transition from construction to daily living.
Start Your Journey to Peace of Mind
Post-build peace of mind isn’t just a possibility—it’s a reality with Digs. Whether you’re a builder seeking to streamline your processes or a homeowner looking for an easier way to manage your new home, Digs is the solution you’ve been waiting for. Join the growing community of satisfied users who trust Digs to simplify their aftercare needs.
Ready to experience the difference? Learn more about Digs today and take the first step toward a stress-free post-build experience.
Digs is a collaboration software solution for home builders, vendors, and homeowners that provides more efficient file storage, collaboration, and homeowner handoff for home construction projects.
Unlock a happier home at Digs.com
