How Richard Miller Custom Homes Uses Digs to Streamline Communication, Avoid Rework, and Protect Margins
When you ask Richard Miller what sets his building company apart, his answer is simple: “Homebuilding without the headache.”
Who Is Richard Miller Custom Homes?
Based in Dallas, Texas, Richard Miller Custom Homes is known for delivering sleek, design-forward remodels and ground-up builds in the city’s most desirable neighborhoods. Richard is one of only ten NAHB Graduate Master Builders in the area, and he runs his business with a hands-on, high-touch approach. Just him and one field super handle everything from sales to scheduling to service.
So when it comes to construction software, he doesn’t need more complexity. He needs something that helps him do more with less.
“I’m a one-man show,” Richard says. “So every system I use has to save me time, prevent errors, and make the process easier - for me, for my trades, and for my clients.”
That’s exactly what he’s found with Digs.
Built on Experience. Powered by AI.
With over two decades in construction, including a start in warranty management at KB Homes, Richard has seen firsthand how inefficient communication can derail a build. “I’m always looking for ways to do more with less.” That mindset is what led him to discover Digs while exploring how AI could simplify construction workflows.
He now uses Digs across every active project—and not just during the build. He uses it during bidding, design, homeowner communication, and handoff too.
The Problem: Communication Gaps Were Costing Time and Trust
- Redundant communication across texts, emails, and PDFs
- Limited visibility into past decisions for homeowners and trades
- Time-consuming in-person meetings to clarify changes
- No centralized way to keep subs and clients aligned
- Wasted hours searching for selections, specs, and warranty documents
The Solution: How Digs Solves Richard's Biggest Pain Points
✅ Real-Time Plan Collaboration
Richard uses Digs as his primary plan viewer, eliminating the need for third-party tools, and invites trades and homeowners to comment directly on plans in real-time. “We can literally circle walls, tag people, and approve upgrades on the fly,” he says.
Example: On a recent project, he documented and approved an insulation upgrade by clouding the scope directly on the plan and tagging the homeowner and contractor in the thread - no paper trail, no endless texts. Across projects, Richard estimates this kind of real-time collaboration saves an estimated 6–8 hours per change order by eliminating follow-ups and in-person meetings.
🔍 Instant Answers with AskDigs
Instead of digging through folders and PDFs, Richard utilizes AskDigs to get instant, project-specific answers.
“I can ask, ‘What’s the model number for the master tub filler?’ and get an answer instantly. No folder trees, no hunting for the details. That alone is a game changer,” he says.
📥 Streamlined Bid & Spec Sharing
With Digs, Richard can instantly invite subcontractors to view project files—no messy email threads or lost attachments.
“Before Digs, it might take 10–15 minutes per trade to email the right docs. Now I send one invite, and they grab what they need.”
On a typical build involving 15–20 trades, that adds up to 3–5 hours saved per project just on file sharing alone.
The Results: More Value in Less Time
Richard estimates that every in-person meeting he can circumvent by using Digs saves him at least half a day of productivity. “An in-person meeting can blow half a day,” Richard says. “If a change order needs a site walk at 10 a.m., the whole morning is a wash. But with Digs, we handle it asynchronously with real-time markups, collaborative approvals, and all in one place so the build keeps moving and my time stays protected.”
Well-Received by Clients and Subs Alike
Clients love the transparency and control that Digs provides. “The smarter and more tech-savvy the client, the more they appreciate it,” Richard says. “And they actually use it - commenting, asking questions, even circling things on the plan.”
Subs also benefit from the frictionless access to files and specs. “Even if a subcontractor never uses the platform, Digs makes it faster for me to send what they need.”
A Selling Point That Sets Him Apart
Richard doesn’t just build beautiful homes; he builds trust through clarity. By introducing Digs early in the sales process, he reinforces his “no-headache” promise.
“We use cutting-edge tools to make the process smoother,” he says. “No email chaos. No forgotten selections. Just one platform with everything you need.”
He positions Digs as more than just project software; it’s a digital home his clients take with them.
“I tell clients, ‘Everything will be in one place. We’ll hand over your project as a digital home you can take with you. It’s like a homeowner’s manual on steroids.’”
The result? A better build and a better experience from start to finish.
Bottom Line
Digs allows Richard to run a high-performing, lean, high-touch building company without sacrificing control, quality, or client experience.
“Clients hired me to filter out the chaos. Digs helps me do that.”
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