As a homebuilder, your job isn’t over when the house is built. It’s only just begun.
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In today’s tech-infused and demographically changing market, homeowners expect more than just a beautiful home. They expect a great experience, including support long after the keys are handed over. How you manage warranty, aftercare, and homeowner communication can make the difference between receiving a referral or a complaint.
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The best part? With the right systems in place, you can turn aftercare into a growth engine that drives both margins and satisfaction.
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Why Post-Build Matters More Than Ever
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Homeowners today are more informed, more vocal, and more demanding than ever before. They have high expectations for how the post-build process should go, and they’re quick to share their experiences online. The 2021 Tarion Homeowner Survey indicated that homeowner satisfaction with builders' customer service tends to decline over time, particularly after the first year of ownership. This underscores the need for effective aftercare services to maintain customer satisfaction and referrals.
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Simply put, how you handle post-build interactions can either drive your business forward or stall your reputation.  But, how can that be made cost-effective?
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Pain Points for Builders in Post-Build Support
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For builders, the post-build phase can be a logistical nightmare. Warranty claims come in via emails, texts, and phone calls, often without context or clear documentation. Your team spends time hunting down specs, trying to match warranty issues to original plans, and handling the same questions from homeowners again and again. This leads to:
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• Inefficiencies: Time spent managing warranty claims takes away from time spent building new homes.
  
  
• Frustration: Builders and clients alike get frustrated when issues take too long to resolve or information isn’t easily accessible.
  
  
• Lost Referrals: A bad aftercare experience means a lost referral, which could have been the foundation for your next project.
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A study by Pro Builder reveals that exceptional customer service during and after construction leads to increased referrals, highlighting the business value of effective aftercare. The irony is, many builders are already bearing the cost in team time only to deliver a sub-par experience.
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How DigsCare Solves These Challenges
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DigsCare doesn’t just digitize your warranty tickets—it transforms the entire aftercare process into something that’s faster, more efficient, and more satisfying for both your team and your homeowners.

Here’s how:
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📸 Visual, Organized Warranty Tickets
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Clients submit tickets with photos and tag them to specific locations on the floorplan. Your team knows exactly what needs attention and where.
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📂 Everything in One Place
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The homeowner portal contains easy-to-find selections, finish schedules, documents, and updates. It’s simple and intuitive. No more lost PDFs or phone tag.
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🤖 AI That Actually Saves Time
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DigsCare’s smart suggestions surface relevant warranty documents and supporting files instantly—removing guesswork and speeding up resolution.  In fact, AI helps homeowners more quickly find answers to routine questions without having to call their builder.
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📣 A Branded Experience That Feels Premium
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Clients feel cared for and supported post-build. That leads to 5-star reviews, social media shares, and the kind of referrals that can power your pipeline.
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Why It Matters to Your Business
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💰 Protect Your Margins:
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Fewer callbacks. Less wasted time. Better documentation. DigsCare keeps your team focused on new builds, not chasing old ones.
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🌟 Boost Client Satisfaction:
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Your client’s journey doesn’t end at handoff. With the right tools, you can turn them into promoters—not just project completions.
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🛠️ Scalable Systems, Even for Small Teams:
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You don’t need a dedicated customer care department or expensive CRM software. DigsCare automates and streamlines the hard parts, so even lean teams can offer white-glove support.
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In today’s market, how you build is just as important as what you build. DigsCare helps you deliver on both—creating a lasting experience that protects your reputation and grows your business.

Because happy homeowners don’t just live in your homes. They help sell the next one.

👉 See how DigsCare helps builders scale smarter aftercare.

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Digs is an AI-powered collaboration software built for homebuilders. From pre-con to aftercare, it keeps your team, trades, and clients aligned with one centralized workspace for decisions, documentation, digital handoff, and ongoing warranty support.
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Unlock a happier home at Digs.com